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Telecommuting job from your home office. Over the years, Main Line Transmission has kept the surrounding communities of Wayne, Devon, Berwyn, Paoli, Malvern, Exton and West Chester in gear and on the go. We specialize in transmission service for all makes and models of vehicles, automatic or manual, foreign and domestic. Since 1987, reliability and trust is the cornerstone of our operation. ACD provides a turn-key, total outsource solution for all your customer interactions.
Why deploy a new contact center when ACD can leverage its tech and expertise for you immediately. Save time and find higher-quality jobs than on other sites, guaranteed. You can also read the documentation to learn about Wordfence's blocking tools, or visit wordfence.com to learn more about Wordfence.
Best Job - Hands down
Working only on transmissions of every make or model, our technicians are experts through certification, continual training and years of experience. These days we lead busy lives with no time for the unexpected car, van or SUV transmission repair. Keeping drivers behind the wheel is what we do best because we do it every day. I have seen a few already post this, and I believe it is a universal struggle for those of us who work remotely ... For contractors I completely understand the desire to have a more consistent workload so that it can become more than a side job or a part-time position.
Being able to choose my own schedule was ideal while I was juggling attending school, working full-time, and raising children. There is never a down-time for the full-time employees, and I honestly believe that there is potential for individual opportunity and growth for any contractor that joins the team at ACD if someone so desires. Since 1987, Main Line Transmissions has given drivers in the Wayne, Devon, Berwyn, Paoli, Malvern, Exton and West Chester areas the best transmission service available.
Transmission Services
Customer-focused tools built for improved interactions.
If you have to cancel a shift you signed up for, you will be penalized in various ways. You must stay at your computer for an entire shift or mark yourself as on break, which will mean you won't be able to take calls, which means you will not make any money. I worked entire shifts where I did not receive a call. When I asked if this was normal, I was told not to discuss call volume and told I could put in a ticket with technical support. You will spend several hours training and it is all unpaid, and you are told to see it as an "investment in your business." It's really an investment in ACD Direct's business.
ACD Direct Employee Reviews about "work from home"
You will likely make less though because the calls are rarely that busy and you only get paid for minutes you are on the phone talking . You don't get paid for any after-call work, training (you actually have to pay for your initial training/certification), time between calls. My first weekend I worked like 30 hours and made around $250. Sometimes there guarantees for a shift but not always and rarely more than $4 or 5.
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My experience with ACD Direct
Provide excellent customer service. Requires call center experience and dedicated office space. We include these past jobs as a way for you to explore what kinds of remote and flexible jobs ACD Direct has hired for in the past and might be likely to hire for again in the future. High quality computer with high speed internet service required.
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Everyone is kind and caring about everyone on the team. If you're willing to ask questions, someone is always willing to share knowledge. We have a great group of contracted agents to answer the phones while the employees serve behind the scenes in day to day support roles of varying degrees. While I now work as a full-time employee, I started as a contractor (agent.) It was ideal for me as a side-job at that time.
ACD Direct strives to offer the industry’s most cost-effective and efficient customer service solutions, whether it be through multi-lingual technical and sales support, data entry, inbound or outbound, and mail order or catalog solutions. Working from home for such a forward thinking company is not only rewarding but allows me to be there when the family needs me most. Watching this company from both afar and as part of the organization, the changes that have been implemented in the past 3 years, it's clear that we're ahead of the curve in many respects.
Working from home - it can be a challenge as much as a benefit. Figuring out work/life balance is very difficult at times. Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor. Did you apply to this job at the employer's site?
I would definitely avoid this place as there are plenty of work-from-home freelance positions where you do not have to commit to a schedule or waste your time tethered to your computer for no pay. Oh, and ACD makes you sign a contract that says that in the event you take legal action about them erroneously classifying you as a freelancer you will not receive financial compensation for it. ACD Direct, established in 2000, is a leading customer support company that provides call center management services to some of the world’s largest companies. Headquartered in Farmington, Utah, ACD Direct manages a virtual workforce, and employs a team of over 1,000 telecommuting and freelance agents experienced in tech support, telephony, fundraising, order taking and fulfillment, and call center management.
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