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Glassdoor has 128 ACD Direct reviews submitted anonymously by ACD Direct employees. Read employee reviews and ratings on Glassdoor to decide if ACD Direct is right for you. At most, you're going to make $15/hour (.25 cents/minute)...which isn't bad, except that it's 1099 work so you're responsible for the full amount of taxes.
If you have to cancel a shift you signed up for, you will be penalized in various ways. You must stay at your computer for an entire shift or mark yourself as on break, which will mean you won't be able to take calls, which means you will not make any money. I worked entire shifts where I did not receive a call. When I asked if this was normal, I was told not to discuss call volume and told I could put in a ticket with technical support. You will spend several hours training and it is all unpaid, and you are told to see it as an "investment in your business." It's really an investment in ACD Direct's business.
Work at ACD Direct? Share Your Experiences
Everyone is kind and caring about everyone on the team. If you're willing to ask questions, someone is always willing to share knowledge. We have a great group of contracted agents to answer the phones while the employees serve behind the scenes in day to day support roles of varying degrees. While I now work as a full-time employee, I started as a contractor (agent.) It was ideal for me as a side-job at that time.
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Why Main Line Transmission
Why deploy a new contact center when ACD can leverage its tech and expertise for you immediately. Save time and find higher-quality jobs than on other sites, guaranteed. You can also read the documentation to learn about Wordfence's blocking tools, or visit wordfence.com to learn more about Wordfence.
You are treated as an employee but paid as a freelancer, meaning your pay is entirely dependent on call volume. A trainer said that there are sometimes bonuses that give you a base pay for a shift, but I did not ever see this. You are required to work at least one shift a pay period or ACD will cancel your contract.
ACD Direct - Find Remote Work From Home or Flexible Jobs
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Fast paced, innovative company
Working from home - it can be a challenge as much as a benefit. Figuring out work/life balance is very difficult at times. Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor. Did you apply to this job at the employer's site?
As best as possible, the entire team collaborates to overcome challenges and fill in gaps. ACD recently rolled out a 4-Day week. This is a huge step in helping to balance work and family.
Working only on transmissions of every make or model, our technicians are experts through certification, continual training and years of experience. These days we lead busy lives with no time for the unexpected car, van or SUV transmission repair. Keeping drivers behind the wheel is what we do best because we do it every day. I have seen a few already post this, and I believe it is a universal struggle for those of us who work remotely ... For contractors I completely understand the desire to have a more consistent workload so that it can become more than a side job or a part-time position.
Telecommuting job from your home office. Over the years, Main Line Transmission has kept the surrounding communities of Wayne, Devon, Berwyn, Paoli, Malvern, Exton and West Chester in gear and on the go. We specialize in transmission service for all makes and models of vehicles, automatic or manual, foreign and domestic. Since 1987, reliability and trust is the cornerstone of our operation. ACD provides a turn-key, total outsource solution for all your customer interactions.
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